CANDLE FAQs

1. Select A Scent

Classic Collection

No. 1 Luscious Fruits, Sugared Lemon, Lime, Tangerine

No. 2 Masculine, Unblemished, Bold

No. 3 Warm, Cream, Rich

No. 4 Banana, Strawberry, Kiwi, Pineapple, Vanilla

No. 9 Luscious, Sexy, Angelic

No. 21 (New Scent) Clean, Fresh

Spa & Seasonal Collection

No. 51 Botanics, Citrus, Fresh

No. 52 Sweet, Spicy, Woodsy

No. 53 Minty, Relaxing, Clean

No. 55 Sweet, Leathery, Woodsy

No. 14 (New Scent) Valentine Scent

No. 25 (New Scent) Christmas Scent

2. Select A Color

Signature: Black, Silver, Gold 

LUXE: Black/Gold or White/Silver

3. Select A Size

Signature: Small $29, Medium $49, Large $69

LUXE: (one size)

You may return most new, unopened items within 30 days for a refund. Items may be subject to a 20% restocking fee to cover the cost of return shipping and labor, which will be deducted from the customer's refund amount, on all returnable items within the 30 days of the purchasing date depending on their condition when returned. We'll pay the return expense if the return is a result of our error (you received an incorrect of defective item, etc.) 

To return, simply contact us by email at poshflames@gmail.com. Once we have gathered information about the product you would like to return, we will provide a return label that you may attach to the original packaging. 

You should expect to receive your refund within four weeks after the package is returned, however, in many cases you will receive a refund more quickly. This period includes the time it takes for us to receive and process your return, and the time it takes for your bank to process our refund.

We offer free shipping on all orders over $58, use code "FREESHIP" at checkout. 

Posh Flames orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Shipping service are processed and shipped in 1-2 business days, depending on product availability. 

Step One: Finding an item and adding to your shopping bag

Find the item you desire by either going through the category pages, or the home page.

Once you've found the product you want, select the scent and then click "add to bag".

You will be able to increase or decrease the quantity in your shopping bag.

Step Two: The shopping bag
When you've finished shopping, click the shopping bag icon found on each page. The shopping bag is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To continue to purchase, click the checkout button.

Step Three: Order details
The next page will ask you to sign in, or register (if you have not already done so), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again. Here you will also be asked to choose one of our delivery options (Pick up or Ship).

Step Four: Confirmation
Once you've confirmed your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please email Customer Services (poshflames@gmail.com).

View Bag
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Deleting Items from your Shopping Bag
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

When your order arrives, please inspect the carton for any damage that may have occured during shipment. It is normal for the shipping carton to show some wear, however, if damage occured to the item(s) in your shipment, please email us at poshflames@gmail.com.

Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.